Creator Scale Agency Privacy Policy

Last updated: June 30, 2025

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website and engage with our services. By accessing or using our services, you agree to the terms described in this policy.

Please read it carefully.

Introduction

At Creator Scale Agency, we value your trust. We understand that when you provide us with your personal information, you’re trusting us to act responsibly and transparently. This document outlines the types of data we collect, how it’s used, and the rights you have over your information.

Our commitment is grounded in the belief that privacy is a fundamental right. We aim to provide you with clear, comprehensive, and actionable details on how we handle your data, ensuring that you remain in control of your information at all times.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide.

This includes:

Your full name
Email address and phone number
Billing information and payment methods
Company or business name
Profile or account login credentials
Social media handles when provided
Any content or messages sent through our site or support system
Feedback and survey responses
Information submitted when applying for roles or partnerships

This information is collected when you:

Fill out a contact form
Sign up for a service, consultation, or webinar
Make a payment or request an invoice
Subscribe to our newsletter or emails
Respond to surveys or feedback requests
Interact with our social media accounts or campaigns

Non-Personal Information

We also collect data that does not directly identify you but helps us improve our services. This may include:

IP address and geolocation data
Browser type, device ID, and operating system
Referral and exit URLs
Pages visited, session time, and click patterns
Aggregate data about user behavior
Device identifiers and cookie IDs

This information is typically collected through:

Cookies and tracking scripts
Analytics platforms such as Google Analytics, Hotjar, or Meta Pixel
Our content management system and hosting services

Information from Third Parties

We may receive additional data about you from third-party sources, such as:

Advertising platforms (e.g., Google Ads, Meta Ads)
Social media platforms when integrated via plugins or login tools
CRM systems and email marketing tools
Public records or business databases
Event platforms when you register via partners

We ensure that any data collected from third parties is in compliance with applicable data protection regulations.

How We Use Your Information

We use your information to:

Provide, maintain, and improve our services
Deliver personalized experiences and content
Process transactions and provide customer support
Send email updates, newsletters, and promotional offers
Monitor website performance and user behavior
Fulfill legal, regulatory, or contractual obligations
Analyze traffic and conduct marketing performance evaluations
Customize user interfaces and platform features

We may also use anonymized or aggregated data for benchmarking, market analysis, and business development purposes.

How We Use Share Information

We never sell your personal data. However, we may share your information under the following circumstances:

With service providers: Such as developers, hosting services, email providers, analytics tools, and cloud storage platforms, all under strict confidentiality agreements
Legal compliance: When required by applicable law, government requests, subpoenas, or court orders
Business transfers: If our company is involved in a merger, acquisition, or asset sale, your data may be transferred to the new owners
Third-party partners: For co-hosted events, affiliate programs, or collaborative campaigns, with prior notice
With your consent: When you authorize us to share specific data for specific purposes

We ensure all shared data is transferred securely and in compliance with privacy laws.

Cookies and Tracking Technologies

We use cookies, pixels, scripts, and similar tracking technologies to:

Improve website performance and usability
Understand and track user behavior across pages
Tailor content and advertising to your preferences
Facilitate login, form filling, and user preferences
Measure the effectiveness of email campaigns and social media posts

You may disable cookies through your browser settings, although this may limit certain features.

Our cookie policy explains more about the specific tools we use and how to manage your preferences.

Your Data Protection Rights

You have specific rights under privacy regulations. These include:

Access – You can request a copy of the data we hold about you
Correction – You can ask to update or correct inaccurate information
Erasure – You can ask us to delete your data, subject to exceptions
Restriction – You may request we stop processing certain data
Portability – You can ask for your data in a readable format
Objection – You can object to our use of your data for direct marketing

You may exercise these rights by contacting us at support@creatorscaleagency.com. We will respond within 30 days.

Data Retention

We retain data based on the purpose for which it was collected:

Client services: Retained for the duration of the engagement and up to 24 months after
Marketing contacts: Retained until the user opts out or becomes inactive for 12 months
Invoices and contracts: Retained for a minimum of 7 years for tax and legal reasons
Analytics data: Anonymized and retained for performance monitoring

We regularly audit our systems to ensure data is not held longer than necessary.

Third-Party Links

Our website may contain links to third-party sites, tools, and integrations.

These include but are not limited to:

Payment gateways (e.g., Stripe)
Booking systems (e.g., Calendly)
Social networks (e.g., YouTube, Instagram, LinkedIn)

We are not responsible for the privacy practices or content of external websites. We recommend you review their respective policies.

Children’s Privacy

Our website and services are intended for individuals over the age of 18. We do not knowingly collect information from minors. If you believe we have inadvertently collected data from a child, please contact us and we will promptly delete it.

Security of Your Information

To protect your data, we implement:

SSL encryption across our website
Encrypted storage of personal data
Limited employee access to sensitive systems
Regular backups and vulnerability scans
Security policies for devices and software used internally

While we take reasonable precautions, no system can be guaranteed 100% secure.

Please notify us immediately if you suspect any breach.

International Data Transfers

If you access our services from outside the United Kingdom, your data may be processed or stored in countries with different data protection standards. We implement measures such as:

Standard Contractual Clauses (SCCs)
Data Processing Agreements (DPAs)
Only working with compliant processors in the US, EU, or other trusted jurisdictions

Your Rights Under GDPR (EU Users)

As an EU/EEA user, you are entitled to additional rights:

Transparent data processing information
Explicit opt-in consent for data collection
Right to object to profiling and automated decisions
Right to withdraw consent at any time
Lodging a complaint with a Data Protection Authority

Do Not Track Signals

Some browsers allow users to send a “Do Not Track” signal. Our website currently does not respond to these signals, as there is no industry-wide standard for compliance. However, you can manage tracking preferences through your browser or use extensions.

Policy Changes

We reserve the right to update this Privacy Policy at any time. Changes will take effect upon posting to this page. When material updates occur, we may notify you via email or a prominent notice on our site.

We encourage users to review this page periodically to stay informed.

Contact Us

If you have questions, requests, or concerns, you can contact us at:

Creator Scale Agency

Email: policy@creatorscaleagency.com
Phone: +1 (647) 994-3791
Address:

We’re committed to ensuring your privacy is respected, protected, and maintained.

Services

Company

Get In Touch

123 Main Street
New York, NY 10001